About Travel Sense
Who are we?
Travel Sense is a fully independent travel agent providing a friendly, professional service together with unbiased and impartial advice. We are a member of The Travel Network Group (TTNG), the UK's largest travel consortia dedicated to championing the independent travel market. As part of TTNG, we offer complete ATOL protection, bringing with it the full peace of mind which is essential when looking to book your all-important trip regardless if the trip is for business or leisure. We have access to products from hundreds of operators who are equally reputable to ensure you receive the best possible holiday at the best possible price.
What do we do? Travel Sense is not your typical Travel Agent, we take all of the stress out of finding your dream holiday by doing 3 simple things:
1. Understanding our clients and their dreams
We will listen to you, understand the type of holiday you are looking for, what is important to you and the types of experiences you enjoy. We don’t just work during office hours, if you would rather discuss your plans in the evening when you are back from a long day in the office, we will agree a suitable time to call you to discuss your plans.
2. Research, feedback and turn dreams into reality
Whether you know where you want to go, or are looking for inspiration to try somewhere new, we will research potential options and create the perfect holiday experience for you at the best price possible. We are transparent – for example, if you are flexible on dates and leaving a couple of days earlier or later will be more cost effective, we will let you know so you can have the same experience at a lower price.
3. Always being there with a 24 hour helpline
In the unlikely event that something goes wrong, you will be able to call our Emergency 24 hour helpline and we will do our best to help resolve the situation.
How do we do it? Travel Sense is driven by the following core values:
KNOWLEDGE
Our Travel Consultants are travel industry experts with a vast wealth of knowledge built up over the years, and a desire to carry on learning about new destinations and market trends.
OUTSTANDING CUSTOMER SERVICE
We will be flexible to fit in with our client’s needs and will go the extra mile.
INTEGRITY
Integrity – We are honest, ethical, transparent and respectful to clients, suppliers and each other cultivating a culture of trust.
WINNING TOGETHER
We invest time and energy in creating long-lasting, win-win relationships with our Travel Consultants and suppliers to deliver the best outcome for our clients.
INNOVATIVE
We will be creative in our approach and use technology to adapt and improve our business, making it fun and more effective in supporting our clients.