Guarantees 

 You are protected 

Travel Sense Ltd is a member of the Global Travel Group, the largest independent UK travel chain. Our ATOL licence (3973) protects your holiday in line with the Civil Aviation Authority (CAA) guidelines. You have the security of knowing your holiday is fully bonded and protected. 
As a member of the Global Travel Group, Travel Sense Ltd also provides you with their "Customer protection guarantee". 
All your payments are made to The Global Travel Group Client Account 
Your money is not available for use by the agent and is held in trust until payment is due to the operator 
In the event of the failure of the agent or The Global Travel Group Limited, your money is secure in the separate Client Account and will be paid to the operator to ensure your holiday is unaffected 
In the event of the failure of the package organiser your money is secured by law under the arrangements made by the organiser. The Global Travel Group will assist you to find suitable alternative travel arrangements or, if appropriate, to obtain a refund from the relevant protection fund (e.g. ABTA, ATOL) 
protected holidays

What is ATOL and why do I need it?  

DOWNLOAD A FACT SHEET 
 
 
All the facts about holiday protection and more from from the Civil Aviation Authority. 

 get in touch with us  

Please note: We always respond back to enquiries within 24 hours, however our emails can sometimes end up in your junk folder, so please check the folder if you haven't heard from us by the following day. If we have a mobile contact number, we will send a text to let you know we have responded to your enquiry.